Paper Desk Pets

Response from merchant

Thank you for your review. Our customers usually have very successful outcomes. Our buying team tests every one of the new products offered on our website. We check for good quality materials, instructions, and packaging and are sorry that this item missed the mark! We make every effort to be transparent about the item through the images and product notes. We’re happy to offer a forever return policy and we’re here to help if there is more we can do!

Response from merchant

Thank you for sharing your feedback. We’re very sorry to hear about your experience—this is not the level of service we strive to provide. We want every customer to have a great experience when shopping with us, and we regret that we fell short this time. Our shipping is typically very reliable, but we know that on rare occasions carriers can experience issues that affect deliveries. In the rare instances when this happens, we work closely with our customers to find a solution that best fits their needs and preferences. If anything was missed with your refund, we’ll be reviewing the details and will reach out to you directly to ensure we make this right. We truly appreciate the opportunity to address this.

Response from merchant

Thank you so much for sharing your honest feedback about your recent purchase. We were very disappointed to hear that you and your daughter had difficulty with the assembly, especially when you were hoping to enjoy it as an activity with your granddaughter. We sincerely apologize for this frustrating experience. We strive to create products that are accessible and enjoyable for everyone, and we are really sorry that it was not the case. To see if we can still help you succeed, we will be reaching out to you shortly via email to share a detailed, step-by-step video guide. Watching the assembly visually often makes a big difference! However, your satisfaction is our top priority. If, after watching the video, you still feel this product is not a good fit, we are happy to process a full return for you immediately. We never want you to feel that you have wasted your money.

Response from merchant

Hello. Thank you for your feedback regarding the assembly process. We truly apologize that the directions were unclear and caused difficulty. We understand that assembly difficulty varies from person to person, and while this product is really popular and usually receives great feedback, we respect that it wasn't the ideal experience for you. We would love to share a step-by-step assembly video in case that helps, as a visual guide will always make the process easier. Unfortunately, there is no contact associated with the review, but you can always reach out to us by email at help@uncommongoods.com or by phone at 888-365-0056, we are always happy to help. Also, please remember that we offer a forever return policy. If you decide this item isn't right for you, you can return it anytime. We look forward to connecting and helping you resolve this!