During the holiday season, every team at UncommonGoods is very important – from the Outbound warehouse staff packaging up your orders, to the Tech Team making sure our website is in ship shape, to our Purchasing Team who makes sure all of our best sellers are in stock – but one team stands out in my mind as being integral in making the most special holiday gifts happen. Our Drop Ship team is the liaison between our customers and artists to make custom gifts like the Anniversary Wine Box and the Personalized Family Print happen.
What does “drop ship” mean anyway? It’s the term used when an item is shipped straight from the designer to the customer. To ensure the product is perfect before heading to our customer, the Drop Ship team collects the information so the artist can customize the product. In many cases, the Drop Ship team checks back with the customer with a proof of the product to confirm everything looks good.
A custom gift is certainly very special so our Drop Ship team keeps busy during the holiday season, but not without deadlines. The last day to order most custom or personalized gifts is December 4, with an approved proof by December 9, so don’t hesitate. Time is running out!
i have been reaching out to fin out the status of my artwork. it is a christmas gift — need to know !
We’d be happy to take a look at your order and give you an update on when it will arrive, but we’ll need a little more info to find your order history. Please give our custom orders team a call at 1.888.365.0056 or email firstname.lastname@example.org and a representative will get you an update.
Thanks and Happy Holidays!
Cassie | UncommonGoods