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The UncommonGoods satisfaction guarantee
We want you to love everything that you buy from us. However, if you're not completely satisfied with your order, we will be happy to offer you an exchange or a full refund of your purchase price, provided that returned items are in their original condition. For items that are damaged, defective, or not what you ordered, we will be happy to refund your original shipping cost. We regret that items
that are made-to-order cannot be returned. To return an item to us, follow the directions
listed on the return exchange form included with your order.
If you cannot find this form, please email us at help@uncommongoods.com.
If you prefer to speak to someone, please call us at 888-365-0056.
UncommonGoods is open 8 AM to 1 AM EST Mon-Fri and 9 AM to midnight EST Sat-Sun. If you don't reach us, please leave us a message with your name and telephone number. We will respond to email and voice mail promptly.
During the off hours, leave us a message with your name and telephone number. We will respond to your email or voice mail promptly.
To expedite your email or call, please have handy the order reference number for the item(s)
you wish to return. You will find this reference number on the invoice included with your original package,
as well as within the order and shipping confirmation emails we sent to you.
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