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How to purchase from UncommonGoods
Purchasing from UncommonGoods can be done online or by
telephone.
Online Ordering
Step One: Add items to your shopping basket
Whenever you see an item on Uncommon Goods that you are interested in buying,
click on the item photograph and a page dedicated to that item will display.
You should see an 'add to basket' icon just below the item description. If the item is
available in multiple colors, sizes or varieties, you will see those listed in the pull
down menu above the 'add to basket' icon. Choose the color, size or variety you prefer from
this menu and then click on the 'add to basket' icon.
This does not commit you to buying the product; it simply sets it aside so that when you
do decide to buy it you can do so quickly. After you put an item in your shopping basket you can
either proceed to checkout and purchase the product or continue shopping. You can add as many
products to your basket as you like. On the right-hand side of every screen an image of each unique
item in your basket will be displayed.
Step Two: Checkout
When you decide to buy the items in your basket, click on ' CHECKOUT,' located on the upper
right-hand of every page on our site. This will begin the checkout process. The first page you
see will allow you to select the quantity of any item you intend to purchase or to remove any item
from your basket. In the next series of pages you will be asked to type information that will let
us know where to send the order, how to send it and how you intend to pay for it. To make
purchases you will need to order online and use a Visa, Master Card, Discover, or American
Express credit card.
The checkout sequence should take less than two minutes for first time customers.
If you tell us it is OK to do so, we will store your billing and credit card information
so that the checkout process will be much quicker the next time you buy from us.
Within 24 hours of receiving your order you will receive an email from us confirming your order.
We will send you a follow-up email when we ship your order.
Customer Service
If you would like to contact us, please email help@uncommongoods.com or call us toll-free at 888-365-0056.
UncommonGoods is open 8 AM to 1 AM EST Mon-Fri and 9 AM to midnight EST Sat-Sun. If you don't reach us, please leave us a message, we will respond within 24 hours.
Telephone Ordering
To order by telephone, please call us at 888-365-0056 during the customer service hours listed above.
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