If you have a question or problem, please contact our customer service department via email at help@uncommongoods.com or by calling us toll-free at 888-365-0056. UncommonGoods is open 8 AM to 1 AM EST Mon-Fri and 9 AM to midnight EST Sat-Sun. If you don't reach us, please leave us a message with your name and telephone number. We will respond to email and voice mail promptly.

Our shipping options are:

Economy
Orders shipped with Economy Service within the 48 contiguous states will arrive 3-9 business days after the order leaves our New York warehouse. Your order will ship with UPS service and have final delivery completed by USPS, in most cases.

Standard
Orders shipped with Standard Service within the 48 contiguous states, Alaska, and Hawaii will arrive 3-6 business days after the order leaves our New York warehouse. NY Metro area orders will usually arrive in 1 - 2 days. For orders, which do not ship from our NY warehouse, Standard Service is the only shipping option you may choose. These orders ship directly from our vendors and usually have an extended delivery window due to customizations or manufacturing time. United States Delivery Map.

Preferred
Orders shipped with Preferred Service will arrive 3-4 business days after the order leaves our warehouse.

Expedited
Orders shipped with Expedited Service (including AK and HI) will arrive 2-3 business days after the order leaves our warehouse.

Express
Express orders placed prior to 5pm ET Monday through Friday should arrive by the end of the following business day. Orders placed after 5pm ET on Friday, or on Saturday or Sunday, should arrive by 5pm local time, 2 business days later.

Express Saturday
Express Saturday orders may be placed between 5pm ET Thursday and 5pm ET Friday for delivery on the following Saturday. For Express Saturday, please add $14.00 to the Express pricing.

PO, APO or FPO Boxes
UncommonGoods ships most orders via United Parcel Service (UPS). This service requires that you provide a street mailing address. However, we will be happy to ship your order to a PO, APO or FPO Box via U.S. Postal Service. Please select AL as the state and choose standard shipping. No expedited or express shipping is available to PO, APO or FPO Boxes. Shipping via U.S. Postal Service may take longer than the 3 - 6 days indicated on your order and shipping confirmation emails.
Click here to see examples of APO and FPO addresses.

International shipping
We regret that our site is not specifically designed to accommodate shipping to international destinations, but we are happy to ship your UncommonGoods purchases abroad.

Please view special instructions on shipping to following the locations: Canada, and other international addresses.
Click here to see examples of Canadian and International addresses.

Shipping costs
The charges below include all shipping and handling costs -- such as carrier charges (UPS, USPS), packing materials and personnel. The order values do not include charges for gift boxing or sales tax.

Please note that shipping charges are calculated before source codes are applied.

U.S. Shipping Prices